Amid the global outbreak of Covid-19 there has been tremendous demand on the global medical products supply chain especially in the categories of PPE and Infection Control, and demand continues to outpace supply. We’re working tirelessly to source, secure and ship products to our customers.
Currently there are unpreventable shortages and delays beyond our control, and we ask for your patience as our team continues to work for you. We disclosed on our website the reality of the situation and the delays in the name of transparency and integrity.
As a result of the high amount of inquires we are receiving and the work-from-home order for non-essential staff we have implemented the following:
- Phone support has been temporarily suspended
- We’ve assigned staff to online/email communication channels (Response time could take up to 72 hours amid the volume of messages we are receiving)
We invite you to:
- Order online
- Contact us through our website’s Contact Us page for the quickest reply
- Email us at firstname.lastname@example.org
- Please allow a minimum of 48-772 hours for an initial response
We sincerely appreciate the opportunity we have to serve our valued customers and we assure you we will all get through this crisis together with mutual cooperation.