Shipping

Our primary warehouse is located in Nassau County, New York but we ship from dozens of additional warehouses across the United States.

Free shipping is available for most orders that are over $149 AND less than 40 pounds.. Some orders that are over $99 AND over 40 lbs may qualify for discounted shipping. Not all products are eligible for free shipping due to various reasons, including items that are drop shipped, some special order products and products from select manufacturers. Liquid and hazmat materials are subject to extra charges. Other charges will apply for expedited shipping, bulk/oversized items, shipping to Alaska, Hawaii, the US Virgin Islands, Puerto Rico and International shipping.

You can estimate the cost of shipping by clicking on the shopping cart link, entering your zip code in the applicable search box and clicking the "calculate" button. For freight quotes or any other questions regarding shipping, please contact our customer service department by phone at (718) 218-5695, or by email at info@medixsource.com.

Most orders received by 1pm EST will be shipped the same day, while orders received after 1pm EST will ship the next business day. All orders received on Friday after 1pm EST will be shipped the following Monday.

Overnight shipping has to be processed before 10:30 am the day before.  Orders placed on a Friday for Overnight shipping will be delivered on Monday.  Some items are special ordered items and will not be able to be sent overnight until the item is ready. Some orders, such as those containing customized items or items that need assembly, require a longer processing time. These orders can take from between 3 to 5 additional days and several weeks to ship, and you will be notified via e-mail after your order is placed.  Estimated shipping times can be found on each product description page. The arrival of your order will vary depending on the product you select and the location of the shipping address.  If in stock, most orders are delivered to you within 4 to 6 business days. Please note that once the order has shipped, MedixSource is not responsible for how long the actual delivery takes.

Please make sure that you provide a correct shipping address or you will incur a $5.00 address correction charge from UPS for ground shipments, or $10 for expedited shipments.
 

Ordering

You will receive an e-mail confirmation once your order has shipped that will contain the tracking number and a link to track your order via our website.For a shortcut, simply enter the tracking number in Google, which should result in a direct link to shipping information for your order.

Unfortunately, Medex Supply does not accept Medicare or any other form of health insurance at this time. If needed, we will be happy to provide you with an invoice for insurance reimbursement.

Yes! We do our very best to accommodate large volume orders, and can usually offer them at a discounted rate. Please contact our sales department for a price quote by calling (888) 995-0220 or by email at info@medicalsource.com

Please note that large volume orders may take additional time to process.

If you do not wish to place an order with us via our website:

You may place an order via telephone by calling our sales department at (718) 218-5695.  Our business hours are 9am to 6pm EST Monday through Friday.

About Us

We have been in operation since 2015, under our parent company The Medical Supply Guy, Inc.

MedixSource is proud to be an authorized dealer for many of the top names in medical and surgical supplies. Due to our unparalleled customer service, this honor has been given to us by such popular, reputable brands as Dyanrex, Drive Medical, and more.

What are the advantages of buying from an authorized dealer?
 
1. It's the best way to protect your investment. Authorized retailers are committed to a high standard of service, practice, and customer satisfaction that unauthorized dealers are not.
 
2. The manufacturer has no relationship with unauthorized dealers or control over the products they sell. They may be selling damaged or used items, or passing off refurbished products as new. Any or all of these practices can void a manufacturer warranty. This may impact your chances of finding a resolution to whatever product issues you experience, especially if the unauthorized dealer doesn't offer assistance.

We can help you with any aspect of shopping, from merchandise and shipping inquiries to questions about your account and tech support for online shopping. To help us assist you faster, please make sure to contact the correct department.

CALL US

Toll Free: 
Local: (718) 218-5695

Customer Service representatives are available Monday through Friday from 9AM to 6PM ES. Any messages left after hours or during the weekend will be responded to the next business day.

E-MAIL US

Feel free to send us an e-mail at info@medixsource.com.Be sure to choose the appropriate subject, and include a reply e-mail address. Most e-mails are replied to the same day they are received. Any e-mails sent after hours or during the weekend will be responded to the next business day.

Customer support

(718) 218-5695

Send a message

info@medixsource.com